Refund & Return Policy

The short version

Sealed product and supplies can be returned within 14 days if unopened and undamaged. Singles and graded cards are final sale unless they arrive damaged or aren't what we described. If we made the mistake, we cover everything.

Sealed product & supplies

Unopened sealed product and accessories may be returned within 14 days of delivery for a refund to your original payment method.

• Product must be unopened, with all factory seals and shrink wrap intact
• You cover return shipping unless the item arrived damaged or incorrect
• Refunds are issued once we receive and inspect the return, normally within 2 business days

Opened sealed product cannot be returned. Once wrap is broken we have no way to verify the contents, and that's the same standard every card retailer works to.

Singles & graded cards

Individual cards and graded slabs are final sale, because condition and market value both change the moment a card leaves our hands.

The exceptions, and we honor them without argument:

• The card arrived damaged in transit
• You received a different card, printing, or condition than the listing described
• The card is not authentic

Contact us within 7 days of delivery with photos and your order number and we'll make it right — replacement, refund, or store credit, your choice.

Preorders

Preorders can be cancelled for a full refund at any time before the product ships. Just email us with your order number.

Release dates come from the publisher and distributor, and they move sometimes. If a release slips we'll tell you, and you can wait or cancel — your call. If a product is cancelled by the publisher, you're refunded in full automatically.

Damaged or missing shipments

Open every package on arrival and check it. If something arrived damaged, keep the packaging and send us photos of the box and the contents within 7 days — we need those to file a carrier claim.

If tracking shows delivered and you don't have the package, contact us. We'll help chase the carrier, though we can't refund packages the carrier confirms were delivered to your address.

How to start a return

Email Ryan@TCGsuppliers.com with your order number and what's wrong, including photos if the item arrived damaged or incorrect. We'll reply with instructions.

Please don't ship anything back before contacting us — unannounced returns are hard to match to an order and slow your refund down.

You can also bring any online order into the shop at 1871 Wells Rd, Suite 17, Orange Park, and we'll sort it at the counter.

Buylist submissions are different

Cards you sell to us through the buylist are covered by separate terms, including what happens if we disagree on a grade and how to get your cards back. Read those on the buylist guide.